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How We Deliver Tele-detailing


Tunstall's professional call center operators enhance your field sales efforts by providing product information and building relationships with physicians and their office staff.


Tele-detailing services

Tunstall call center operators are available via toll-free telephone numbers 24/7. This access allows healthcare providers the flexibility to engage in product discussions at times that are most convenient for them. We offer professional healthcare-trained call center operators, as well as operators that are trained nurses and pharmacists. These healthcare-trained operators are available to support discussions of a more technical and scientific nature. We’ll work with you to design a solution that effectively meets your needs and is within your budget.


Building relationships with physicians

Our professional call center operators are highly-skilled and trained to easily engage with healthcare providers to provide added-value. Additionally, our professional call center operators are available at times that are convenient for the healthcare provider.


Building relationships with office staff

Our professional call center operators are skilled at building relationships, and there is no more important audience to build a good relationship with than with the office staff. Our professional call center operators will take responsibility for managing and processing requests for samples, including obtaining signed request forms and coordinating fulfillment of the request.


Reporting options

On-line reports are available on our secure web portal. We deliver real-time project updates and detailed tele-detailing updates. Standard reports provided include…

  • Project status
  • Record disposition
  • Fulfillment request report
  • Response report

Additionally, we can customize reports to include any captured data that our clients need. Our system allows clients with proprietary software to receive all program data on an as-needed basis.

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