Healthcare Call Center Services    
    An AMAC Company. NASDAQ: AMAC
About PhoneScreen > American Medical Alert Corp.


American Medical Alert Corp. (NASDAQ:AMAC) is a leading provider of remote health monitoring devices and 24/7 communication services to facilitate stronger, more positive relationships between patients, providers and payers. With our innovative dashboard of connectivity solutions, AMAC adds a new dimension to the healthcare landscape to enhance care, accelerate response time, improve operational effectiveness and help create a sustainable competitive advantage for your organization.

For over 25 years, AMAC has adhered to it roots of developing products geared to "Helping People Live Better". Building off our core 24/7 medical alert service, AMAC has introduced medication management and reminder devices, telehealth and vital sign monitoring platforms and mission critical call centers services to improve healthcare provider and payer business performance.

Health and Safety Monitoring Services Division (HSMS)

The Health and Safety Monitoring Services division offers health care providers, stakeholders, care givers and consumers an integrated portfolio of digital health and wellness solutions to enhance care, reduce unnecessary utilization and facilitate stronger, more productive relationships between patients, providers and payers. Since 1981, AMAC has been a recognized provider to home care agencies, hospitals and managed care organizations in the provision of proven health and safety monitoring technologies for high-risk, chronically ill members under Medicaid/Medicare sponsored programs, private pay and third party reimbursed programs.

Telephony Based Communication Solutions (TBCS).

With nine locations across the US, the TBCS Division offers call center solutions designed to enhance the patient and provider contact experience. The breadth and scope of AMAC's Call Center service portfolio ranges from traditional after hours services to customized solutions based on a particular need, to clinical trial and recruitment programs. Through the use of advanced, telephony technology and information systems, we continue to increase our portfolio of services to respond to our customer's in need and shifting market factors. Since 2003, the Company has offered value added, customizable call center solutions to provide new opportunities for clients to realize a greater return on investment (ROI) and enhance the patient/provider contact experience. AMAC's service offerings permit healthcare entities to redefine staff assignments and maximize day to day productivity while ensuring that general business operations are effectively managed. Our call center services include:

  • After Hours Medical Answering Service
  • Centralized Patient Appointment Scheduling
  • Insurance Verification
  • Appointment Confirmation
  • Patient Registration
  • Real-time demographic updates
  • Hosted Auto-Attendant
  • Event/Class/Seminar Registration
  • Emergency Department Follow-up and Disposition
  • Message Desk with One Call Resolution Management
  • Critical Care and Emergency Hotline
  • Managed Care Provider and Member Services n
  • Call Center Management Services
  • Physician's and Information Referral n
  • Order Entry
  • Interactive Voice Response (IVR)
  • Satisfaction Surveys
  • Call Center Concierge Services
  • Clinical Trial Recruitment

For more information on our products and services please visit us at www.amac.com


Copyright © 2010 PhoneScreen.com
PhoneScreen is an AMAC Company. NASDAQ: AMAC
All Rights Reserved