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Healthcare Call Center Services
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| An AMAC Company. NASDAQ: AMAC |
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PhoneScreen offers the tools and knowledge to ensure programmatic success with unsurpassed planning and attention to detail. We combine appropriate technologies with the proper team to make your program successful. Here are some of the more widely used services we provide. We have more tools in our toolbox when needed for you.
Planning
HIPAA compliant contact center
21 CFR PART 11 compliant contact center
Mix and match seamless and convergent technologies
Patient diary and biometric devices
Campaign
24/7 Healthcare Dedicated Live Operator Services – always available when you need us
Multi-Lingual Capability – we speak your language
International Capability – we can cover and report globally
9 Locations 8 States – all adverse events and weather conditions are covered
Seamless Interactive Voice Response to Live Communications – keeping it simple and hassle-free for the caller minimizing call abandonment rates
Web Screening Tools – creating the channels in which the consumer prefers to communicate
Web Chat – communicating where the consumer wants
Appointment Scheduling – completing the process in one call
Patient to Provider Web Access Communications – consumers want to use the web, and we are there for them
Nearest Site Locator – making it easier to identify the most appropriate sites
Medication Database – eliminate confusion for similar sounding drugs
Fulfillment Services – handling all aspects of the program under one roof
Help Desk – to keep the program running smoothly
Click here to learn more about what tools in our toolbox can help your project succeed
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Copyright © 2008 PhoneScreen.com
HIPAA and 21 CFR PART 11 compliant call center
PhoneScreen is an AMAC Company. NASDAQ: AMAC
All Rights Reserved
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